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Refund Policy

Last Updated: April 14, 2025

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INTRODUCTION

At Lighthouse Leadership Academy, LLC ("we," "our," or "us"), we are committed to providing high-quality leadership development services. This Refund Policy outlines our guidelines for refunds and cancellations for our various programs, coaching services, and events. By purchasing our services, you agree to this Refund Policy.

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ONE-ON-ONE COACHING SERVICES

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Initial Discovery Session

  • The initial discovery session is offered at no charge and carries no refund implications.

 

Coaching Packages

  • Single Session Purchases: Must be rescheduled or canceled at least 48 hours before the scheduled appointment time. No refunds will be issued for cancellations with less than 48 hours' notice or for missed appointments.

  • Pre-paid Coaching Packages:

    • 100% refund if canceled within 48 hours of purchase and before any sessions have been conducted

    • 50% refund if canceled after the first session but before the second session

    • No refunds will be issued after the second session has been conducted

 

Rescheduling Policy

  • Sessions may be rescheduled with at least 48 hours' notice at no additional charge

  • Sessions rescheduled with less than 48 hours' notice may be subject to a $50 rescheduling fee

  • Each client is permitted two reschedules per coaching package; additional reschedules may not be accommodated

 

GROUP PROGRAMS

 

Lighthouse Leadership Circle and Other Cohort Programs

  • 100% refund if canceled at least 14 days before the program start date

  • 50% refund if canceled 7-13 days before the program start date

  • No refunds will be issued for cancellations less than 7 days before the program start date or after the program has begun

  • In certain circumstances, you may be offered the option to transfer to a future cohort (subject to availability and a $150 transfer fee)

 

Burnout to Brilliance and Other Short-Term Programs

  • 100% refund if canceled at least 7 days before the program start date

  • 50% refund if canceled 3-6 days before the program start date

  • No refunds will be issued for cancellations less than 3 days before the program start date or after the program has begun

 

WORKSHOPS AND EVENTS

 

In-Person Events

  • 100% refund if canceled at least 14 days before the event

  • 50% refund if canceled 7-13 days before the event

  • No refunds will be issued for cancellations less than 7 days before the event

  • You may transfer your registration to another person at no additional cost by notifying us in writing at least 48 hours before the event

 

Virtual Workshops

  • 100% refund if canceled at least 7 days before the workshop

  • 50% refund if canceled 3-6 days before the workshop

  • No refunds will be issued for cancellations less than 3 days before the workshop

 

Event Cancellation by Lighthouse Leadership Academy

If we need to cancel an event or workshop due to unforeseen circumstances:

  • You will receive a 100% refund of your registration fee, OR

  • You may choose to transfer your registration to a future event (if applicable)

  • Please note that we are not responsible for any travel, accommodation, or other expenses you may have incurred

 

HEART OF A KINGDOM WOMAN MINISTRY

 

Kingdom Woman Collective Membership

  • Monthly memberships may be canceled at any time, but no partial refunds will be issued for the current month

  • Annual memberships may be refunded on a prorated basis within the first 30 days only

  • No refunds will be issued for annual memberships after 30 days from purchase

 

Retreats and Special Events

  • 100% refund if canceled at least 30 days before the retreat or event

  • 50% refund if canceled 15-29 days before the retreat or event

  • No refunds will be issued for cancellations less than 15 days before the retreat or event

  • In certain circumstances, you may transfer your registration to another person by notifying us in writing at least 7 days before the event

 

DIGITAL PRODUCTS

 

Online Courses and Digital Resources

  • 100% refund within 7 days of purchase if you have completed less than 25% of the course content

  • No refunds will be issued after 7 days of purchase or if more than 25% of the course content has been accessed

  • No refunds are available for downloadable resources once they have been downloaded

 

SATISFACTION GUARANTEE

We are committed to providing exceptional service and valuable content. If you are dissatisfied with any aspect of our services, please contact us directly so we can address your concerns. In certain situations, we may offer:

  • Additional support to help you achieve your desired outcomes

  • Credit toward future services

  • Partial or full refund at our discretion

 

EXTENUATING CIRCUMSTANCES

We understand that unexpected events occur. In cases of serious illness, family emergency, or other extenuating circumstances, please contact us as soon as possible. We will consider refund requests on a case-by-case basis and may request documentation.

 

HOW TO REQUEST A REFUND

To request a refund, please contact us at:

 

Please include the following information:

  • Your full name

  • Date of purchase

  • Service or program purchased

  • Reason for refund request

 

We will process all approved refunds within 10 business days of approval. Refunds will be issued using the original payment method when possible.

 

CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

 

CONTACT US

If you have any questions about this Refund Policy, please contact us:

Lighthouse Leadership Academy, LLC
Email: info@samontracarter.com
Phone: 803-526-7382

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